Scope

1.1 The GTC regulates the terms and conditions of the contract between the user of the Cross-Bike electric bicycle rental system and the Municipality of Sátoraljaújhely for the short-term use and rental of bicycles.

1.2 The latest version of the GTC is an integral part of the legal relations between Cross-Bike Sharing System and the user and can be consulted online at any time at:
www.cross-bike.hu
Register: app.cross-bike.hu


1.3 The contact details of Cross-Bike Sharing System are as follows:

City Government of Sátoraljaújhely
3980 Sátoraljaújhely, Kossuth Lajos Sq. 5.
Hungary


Customer Service:
City Supply Organization of Sátoraljaújhely
3980 Sátoraljaújhely, Kossuth Lajos Sq. 5.
Hungary
+36 47 525 185
+36 70 656 2365

Definitions

Docking station:
There is a structure at the rental stations responsible for fixing and issuing the electric bicycle. It consists of a card reader, a lock and an LED light source that indicates the current status of the bike. The dock is connected to the dispatch center via the Internet. An in-dock RFID card reader identifies registered customers. It has an electromagnetic lock, which makes the system secure, bicycles can only be removed from the dock by a registered customer.


Dock and card reader

Display:
On the first surface of the station is the card reader terminal, which uses an LED display to indicate the current status of the terminal.

Card reader


The display detects and indicates the battery charge status. If the battery is not charged to the correct level, the bike cannot be removed from the dock. When a user wants to rent a bike, their RFID card must be touched in front of the antenna signal. Authentication can take up to 5 seconds.

If users have valid access to the system, the system will indicate this with a green light and a beep, followed by a clicking sound and the lock will release the bike.

RFID card

A card for personal registration for the user, which allows bike rental. RFID (Radio Frequency IDentification) is a radio frequency technology that allows you to simply touch the card to the docking terminal (in front of the antenna signal) and vehicles can be removed from the station immediately.

User
A registered user who subscribes to the Cross-Bike system via the web interface. You can do this by scanning a QR code through a mobile app. The user knows and accepts the general user agreement and can use the electric bicycle public transport system for a fee.

Surveillance camera system
To ensure the safety of the bike rental elements, the stations are equipped with a motion-sensing infrared camera. This camera sends a live image to the dispatcher center as soon as it detects movement in the station area.

Central dispatcher station
The dispatcher center is in constant computer connection with all stations and operates continuously. It records and checks the start and end dates of the rental of electric bicycles, as well as the fact that they are docked and removed from the dock. He is responsible for the proper distribution of electric bicycles in stations, and for managing the maintenance of docks and bicycles.


Logistics team
They are responsible for the even distribution of the bicycles. Real-time redistribution of bicycles between stations is important. It requires up-to-date software and permanent staff. The dispatcher center monitors the position of the bicycles and the saturation of the stations. The logistics team gets information from them about moving the bikes.

GPS tracking
Electric bikes are equipped with a real-time tracking system for safety reasons. The heartbeat function allows you to get a live view of the position of the bikes every 30 seconds. The current position of the bicycle can also be queried via SMS. It is also possible to query the status of the batteries.

Custom GeoFence
At the request of the operator, the administrative area to which and for how long the bicycles can be traveled can be designated and defined. In this designated so-called Geo-Fence, when it reaches the cyclist, the built-in GPS signals to the dispatcher center that the cyclist has reached the boundary line. The dispatcher will arrange for the user to be notified that the bicycle must be returned.

Pricing and payment terms

2.1 The prices and tariffs of Cross-Bike Sharing System’s offers are expressed in hungarian HUF (Ft) . The prices and tariffs respectively applicable for the use of the Cross-Bike Sharing System can be found at cross-bike.hu

Cross-Bike Sharing System reserves the right to adjust prices and tariffs periodically.

2.2 The fees applicable for the period of validity of the subscription will be billed, debited from the credit card or bank account of any user holding a subscription.

2.3 The applicable user fees are calculated based on the actual duration of use between the rental and the correct and final return to the locations provided for this purpose. In the event of incorrect return of the bicycle and in the absence of notification to the helpline, the rental continues at the expense of the user.

2.4 In the event of late payment, Ebike Sharing is entitled to suspend the user's access to its services until full payment is obtained.
2.5 Use of the bicycle is subject to a deposit. The amount of the deposit is 10,000 HUF. the amount of the deposit will be deposited on the credit card. (Deposit: It means that the amount of the deposit will not be deducted from the bank card, only the bank will withdraw the amount of the deposit in the account.) After completing the cycling, after a minimum of 2 days, the automatic system will initiate the release of the deposit in the bank account. Unlocking can take up to 2 weeks depending on bank time. This process is currently in effect for each new bike removal.

Subscription and access to the system

3.1 Access by the user to the Cross-Bike Sharing System is carried out using a card or a smartphone application allowing the use of one or more bikes depending on the network.

3.2 The card and / or the use of the application is made available to the user after registration and payment of the subscription.

3.3 The card is personal and cannot be transferred. It must therefore be carefully stored.

3.4 The user is liable for any improper use of his card (use by a third party, for example) and the resulting damage.

3.5 The loss or theft of the card must be notified without delay to Cross-Bike Sharing System.

3.6 In the event of loss, theft or deterioration of the card, a fee of 5000.- Huf will be charged to the user for replacement and / or for blocking his account.

3.7 The user is required to notify Cross-Bike Sharing System of any modification to his personal data (change of address, name, etc.) as soon as possible.

User account blocking

4.1 In the event of suspected abuse, Cross-Bike Sharing System expressly reserves the right to temporarily or permanently block the user account without notice or reason. This also applies in the event of late payment by the user.

4.2 The reduction and / or reimbursement of subscription fees is excluded.

Casual, half-day, full-day, annual subscription and occasional use

5.1 All registered users have the option to purchase a daily, half-day, full-day, annual subscription through the app.

Minimum age

6.1 The minimum age required to use the Cross-Bike Sharing System is 14 years.

6.2 The consent of a legal representative is required for minor users (under the age of 14).

Bicycle availability

7. Cross-Bike Sharing System strives to keep the number of bikes available as high as possible.

7.2 However, the availability of free bicycles cannot in any case be guaranteed and the user cannot make any claim regarding the availability of bikes.

Bike condition check

8.1 Cross-Bike Sharing System strives to keep the bikes in conditions allowing safe use and regularly carries out checks and maintenance work.

8.2 However, Cross-Bike Sharing System declines all responsibility in the event of a defective condition of the bicycle. It is the sole responsibility of the user to check for any visible defects or damage (brakes, lights, battery charge status, etc.) on the bicycle before use. Any bicycle which is not in working order must not be used and any damage found must be notified without delay to Cross-Bike Sharing System using the means made available, hotline, app, etc.

8.3 The user may be held liable for any damage not reported before using a bicycle.

Use of the e-bikes

9.1 It is the personal responsibility of the user to ensure that bicycles rented using the card are handled with care and used only for their intended purpose.

9.2 It is strictly forbidden for the user to use the bikes for illegal or unconventional purposes (races, stunts, etc.) and / or to make them available to third parties. The rental of several bikes by card on the networks concerned remains reserved.

9.3 The user is strongly advised to always wear suitable and clearly visible protective clothing (bicycle helmet, closed shoes, reflective tape) when using bicycles.

9.4 The user is obliged to observe and comply with the regulations (road traffic law, traffic code) at all times. The user is prohibited from carrying other persons on the bicycle.

9.5 The user is authorized to use the bikes only when they are in working order. The authorized blood alcohol level must in particular be respected.

9.6 The user's personal responsibility is engaged for any fine or damage resulting from improper use.

9.7 When returned, the bikes must be protected against theft and locked.

Return of bikes

10.1 The user is required to return the bicycle to one of the locations provided for this purpose in the dedicated Cross-Bike Sharing System stations.

10.2 In the event of incorrect return, the rental period invoiced to the user continues.

10.3 If the maximum rental period of 24 hours is exceeded, the bicycle is deemed to be stolen. The related costs then fall on the user.

Damage and theft

11.1 The user is liable for any direct or indirect damage (including loss due to theft) resulting from improper use of the bicycle attributable to him. If necessary, he is required to pay damages covering all damages. In the event of theft of an improperly locked bicycle, the minimum amount of damage is 450.000.- Huf

11.2 We draw the user's attention to the fact that Cross-Bike Sharing System does not necessarily hold the bikes and that in the event of damage, their respective owners are entitled to take legal action directly against the user.

11.3 In the event of damage, the user cannot claim any compensation from Cross-Bike Sharing System.

11.4 The user is required to report any possible damage, theft of a bicycle or accident to Cross-Bike Sharing System without delay.

11.5 It is possible for the user to take out appropriate liability insurance for themselves.

Accidents

12.1 Cross-Bike Sharing System declines all responsibility in the event of an accident and / or fall with a rented bicycle.

12.2 Any material damage caused by an accident and / or a fall must be reported to E Cross-Bike Sharing System without delay. In the event of an accident and / or a fall resulting in injury or material damage to the property of third parties, the user is in all cases required to alert the police and complete an accident report. A copy of the completed accident report must be sent to Cross-Bike Sharing System as soon as possible.

Contract duration

13.1 The contract is concluded with the user for an indefinite period which may not be less than 1 year. After the expiration of the minimum duration, the contract can be terminated at the end of the following month with 30 days notice. Cancellation must be made in writing or by email.

13.2 If applicable, the annual fees already paid will be reimbursed pro rata temporis.

Liability of Cross-Bike Sharing System

14.1 Cross-Bike provides its services in the most modern way, with the utmost care and appropriate means, but does not accept any warranty or liability to the user.

14.2 To the extent permitted by law and in the absence of criminal intent or gross negligence on its part, the responsibility of Cross-Bike Sharing System cannot in any case be engaged with regard to its activities or those of its auxiliaries. Cross-Bike Sharing System's liability is notably excluded for any indirect or caused damage to a third party.

User responsibility

15.1 The responsibility of the user is defined by these GTC and the applicable legal provisions.

15.2 All incidental costs related to damage such as repair, downtime or expertise costs also fall on the user.

Data protection

16.1 The user acknowledges that certain bikes are equipped with a geolocation system and that journeys may be recorded anonymously. The user expressly accepts the collection of this data.

16.2 Cross-Bike undertakes to comply with applicable Hungarian legislation when collecting and processing personal data.

16.3 Any disclosure of personal data is excluded.

Modification of the terms of uses

18.1 The contractual relations between the parties are governed exclusively by hungarian substantive law.

18.2 The competent jurisdiction is that of the headquarters of Cross-Bike which is currently established in Sátoraljaújhely in Hungary.