HOW IT WORKS ?
FIRST USE
Download the application here:
You can also simply use your browser on your smartphone.
APPLE STORE
orANDROID STORE
You can also simply use your browser on your smartphone.
CONFIGURE YOUR APP
For your app to connect to the CERN ebike sharing service, first scan this QRcode or on any CERN bike lock.
Use your CERN SSO to login.
From now, your app is configured for the CERN service.
Use your CERN SSO to login.
From now, your app is configured for the CERN service.
RENT A BIKE
On the bike of your choice, scan the QRcode on the rear wheel lock.
Wait for the bike to unlock and turn on.
If youre all good, the Smartlock automatically opens and after 5 seconds, the bike display turns on.
Wait for the bike to unlock and turn on.
If youre all good, the Smartlock automatically opens and after 5 seconds, the bike display turns on.
GEOFENCE
The escooters can only be used inside the CERN site.
The ebikes can be used to commute from Prevessin to Meyrin but should not be used to go outside CERN facilities.
The ebikes can be used to commute from Prevessin to Meyrin but should not be used to go outside CERN facilities.
ENJOY THE RIDE
First make sure the bike is safe to ride:
- check brakes
- check tires pressure
- the locking cable is fixed to the front basket
- look for any loose part
Dont use a bike if you dont feel its safe.
CHECK YOUR BIKE
First make sure the bike is safe to ride:
- check brakes
- check tires pressure
- the lock cable is fixed in the front basket
- look for any loose part
Do not use a bike you dont feel safe!
You can inform the service of any issue with the bike on your app.
- check brakes
- check tires pressure
- the lock cable is fixed in the front basket
- look for any loose part
Do not use a bike you dont feel safe!
You can inform the service of any issue with the bike on your app.
ADJUSTING ASSISTANCE
By default your assistance level is set to 3 (medium).
Use button "+" and "-" to adjust the assistance level.
Use button "+" and "-" to adjust the assistance level.
TEMPORARY STOP
If you need to stop your trip for a short period, you can park the bike on the street and lock with the smartlock.
The bike is still under your responsability until you bring it back into a designated area,
Scan the QRcode to open again the lock.
The bike is still under your responsability until you bring it back into a designated area,
Scan the QRcode to open again the lock.
PARKING AREA
To return a bike, you must park the bike in one of the designed area. You can see them on the map on the home page.
LOCK THE BIKE
Manually turn the smartlock handle to close it.
The lock makes 2 short beeps.
The lock makes 2 short beeps.
CONFIRM END OF TRIP
On your smartphone, confirm the bike is in the right place and correctly lock.
This end up your trip and the bike is then available for the next user.
This end up your trip and the bike is then available for the next user.
Frequently Asked Questions
Only CERN staff member.
You can use the service by downloading the "Mobility park" application on your smartphone, please note that you must validate your training "Road traffic - Bike riding" under the link: https://lms.cern.ch/ekp /servlet/ekp?PX=N&TEACHREVIEW=N&PTX=&CID=EKP000040487&TX=FORMAT1&LANGUAGE_TAG=en&DECORATEPAGE=N, and that your “Safety at CERN” training is also up to date.
Check that your email address matches your SSO address, if the problem persists, contact the mobility center.
You may not have the necessary permissions. Please check that your training "Road traffic - Bike riding" is up to date under the link: https://lms.cern.ch/ekp /servlet/ekp?PX=N&TEACHREVIEW=N&PTX=&CID=EKP000040487&TX=FORMAT1&LANGUAGE_TAG=en&DECORATEPAGE=N, and that your “Safety at CERN” training is also up to date.
From the home page of the application you can see on the map all the bikes available according to your desired schedule, there will always be a bike available. If the reserved bike is not on the station, the previous user has not yet returned the bike, cancel your reservation and reserve another available bike. you have the possibility to explore the availability of other bikes in different car parks.
Place yourself next to the bike, and check that your Bluetooth and your location are activated.
Make sure the phone is unlocked with a lock code Close the app and open it again.
If the problem persists, contact the Mobility center on 72228, our operators can unlock it remotely.
These electric bike are equiped with powerfull high capacity batteries. However if the bike has been used right before you, the battery might not be fully charged. Check the battery level on the dock led display or directly on the smartphone app: click on the station on the map. A fully charged battery allow about 50km of electric ride.
You should bring the bike back to the origin station in order to terminate your trip and report bike issue on your account. An ticket will be issue and technical service will be informed. Thanks for your support.
If this is not possible please call Mobility center 72228.
Yes, CERN SSO validates access to the service. The session lasts 15min max.
Please wait for server response...
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