Help

HOW DOES IT WORK

Register

Click on the "Register" button and fill up on-line registration form and get ready to ride!

Generate a pincode

Select the station where you are and the number of bikes your want to release.
The application generate a 5 digit pincode "12-123".
Enter the pincode on the station terminal.

Enter pincode

Enter the pincode on the terminal 123 keypad and wait for the bip.

Release bike

You can hear a "bip" when the terminal is ready to release the bike. The top led flash red & green during the 15 sec the terminal is open.
To release the bike, push the handlebar first and then pull out the bike.
After 15 sec the terminal locks the bike again.

Check your bike

First make sure the bike is safe to ride: - check brakes - check tires pressure - the lock cable is fixed in the front basket - look for any loose part
Do not use a bike you don't feel safe!

Power ON

With both feet on the floor, now turn ON the bike on the display button.

Dock the bike back

To return a bike, align your bike in front of the terminal. Push strongly the bike inside the locking terminal.

Biip and LED

The top led on the terminal will turn red for a couple seconds (showing the bike is locked) and then will become green, shownig it is available for the next user.

Frequently Asked Questions

How to rent a bike

What are the payment options available ?
Only online, you can pay by credit card, only visa and mastercard
How long can I rent a bike for ?
As much time as you want, but be careful, you pay by the hour (see the tariff page) as long as the bike is outside the station. And the bike must be returned on the departure station in order to reload.
All the bikes are unloaded, how long does it take for a bike to recharge?
A fully discharged bike that returns to the station takes about 1 hour to recover 70% load, then about 3-4 hours to reach 100%.
The loading bar of the bike is not complete, can I take the bike?
Yes, you can, but the autonomy will not be optimal. Only bicycles loaded above 10% of the battery are available. We advise you to take the bike the busiest.

On the way

Does the battery charge when pedaling?
No, the power assist does not charge when pedaling.
Can I ride without assistance?
Yes, you can if you do not feel the need but beware, an electric bike is heavier than a traditional bike.
I have no battery, what to do?
You can ride without assistance until you return to the station.

Problems

The bike does not advance what to do?
The engine is only a pedaling assistance, the user must therefore rotate the pedal to activate the power assistance.
I lost my badge, what to do?
Notify the tourist office as soon as possible to deactivate my account so that no one can rent a bike with your badge.
I detected a problem on my bike, what to do?
You can report it online in the "station / report an incident" section. The person in charge of maintenance will then be notified.

Pricing

I changed credit card, what to do?
You can change your bank details in the section "My Account / Preference / Billing Data"
I want to change my subscription
You may switch from one to another subscription in the "My Account / Preference / Billing Data" section. For the monthly subscription, any month started is due and not refundable.
Where can I find my payment history?
You can find all of your invoices in the section my account/invoices

What if a bike as a defect (e.g. flat tyre)?

Please report bike issue on your account. An ticket will be issue and technical service will be informed. Thanks for your support.

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9 a.m. to 12 p.m. and 1 p.m. to 5 p.m.