HOW IT WORKS ?
Register
First create your account on the app or the website.
Choose your bike
With your smartphone, scan the QRCode on the bike you want to ride and wait for the release confirmation on your screen.
Frequent user?
If you're a frequent user you can request an RFID card. It's easier and faster to release bike.
Release bike
You can hear a "bip" when the terminal is ready to release the bike. The top led flash red & green during the 15 sec the terminal is open.
To release the bike, push the handlebar first and then pull out the bike.
After 15 sec the terminal locks the bike again.
Enjoy the ride !
First make sure the bike is safe to ride:
- check brakes
- check tires pressure
- the locking cable is fixed to the front basket
- look for any loose part
Dont use a bike if you dont feel its safe.
Check your bike
First make sure the bike is safe to ride:
- check brakes
- check tires pressure
- the lock cable is fixed in the front basket
- look for any loose part
Do not use a bike you dont feel safe!
Power ON
With both feet on the floor, now turn ON the bike on the display central button.
Do not push the pedal while the bike is turned on, the pedal sensor wont be properly initiated.
Adjust assistance level
On the display, you can adjust the level of electrical assistance.
Default value is middle assistance.
If you want maximum power, push the "+" button up to level 4.
You can also switch the assistance off by switch to "0" assistance.
Parking
When you need to stop outside a Mobility Parc station, you must close the rear wheel lock.
When you ready to go, just scan the QRcode or wap your card if front of the lock.
When you ready to go, just scan the QRcode or wap your card if front of the lock.
Enjoy the ride !
Do not forget to fix the cable back to the basket holder when you want to ride again.
The key stays on the lock while ridding.
Dock the bike back
To return a bike, align your bike in front of the terminal.
Push strongly the bike inside the locking terminal.
The top led on the terminal will turn red for a couple seconds (showing the bike is locked) and then will become green is available for the next user.
Return in parking station
If you return the bike in a station without available docks, first close the rear wheel lock and then go on your personnal account on the app.
When the bike is detected to be in the right spot (could take about 1min), the trip can be closed with a click on the home page.
When the bike is detected to be in the right spot (could take about 1min), the trip can be closed with a click on the home page.
Done !
Control your trip is correctly closed with your smartphone.
If the bike you return has any disfunction, you must announce the incident on the app. The service team will be informed and the next user wont be able to release it until its fixed.
If the bike you return has any disfunction, you must announce the incident on the app. The service team will be informed and the next user wont be able to release it until its fixed.
Frequently Asked Questions
Service accept only credit card VISA or MASTERCARD.
List of stations are displayed on the home map. You can select the target station and it will be shown on the map.
You should bring the bike back to the origin station in order to terminate your trip. If this is not possible please call service contact.
These electric bike are equiped with powerfull high capacity batteries. However if the bike has been used right before you, the battery might not be fully charged. Check the battery level on the dock led display or directly on the smartphone app: click on the station on the map.
A fully charged battery allow about 50km of electric ride.
Please report bike issue on your account. An ticket will be issue and technical service will be informed.
Thanks for your support.
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